How do I place an order?

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Making a purchase could not be easier. Just select the items you wish to buy and click 'BUY NOW'. You will be directly link to order form (https://farrelive.onpay.my/order/form/ohp). After you have finished your selection, you will be asked for a few details that we need to be able to complete the order.

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If you would like to place your order by whatsapp, simply click the 'Whatsapp Icon' or call the sales line on:

+6019-6691729 or +6019-6820928 (FARRELIVE | Olive House Bangi)

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Payment and Shipping

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​Payment can be made via Internet Banking or Manual Cash Deposit Machine and attach the proof of transfer in the order form.​

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At FARRELIVE we seek to minimise your delivery costs whilst getting things to you as soon as possible. Our shipping charges are based on weight of consignment and our standard delivery is by PosLaju/CityLink/GDEX (within Malaysia).

Please allow 1 to 2 business days for order processing.

Delivery times may vary. Orders are processed and delivered during the business week (Monday – Friday) and Saturday. We do not guarantee delivery by a specific date or time.

Certain rural areas as well as large bulky items may incur additional shipping fees. This fee will be displayed during the checkout process.

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Returns & Refunds

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Our stores procedures are to check all items before shipping out to our customers to ensure that all items are in order and in good condition.

All items sold are not returnable, refundable nor exchangeable. In the event that wrong goods are received, damaged or broken, kindly contact us at farrelpremiumoutlet@gmail.com or call us at 019-6691729/019-6820928 within 3 working days of receiving your items. We will reply your email within 2 working days of receipt of your email.

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The following conditions apply:

            1. All goods returned must be in its complete and original packing conditions. Items which are removed from its                        original and used are not entitled for the refund/return.

            2. Customers are to undertake the full responsibility for returning the goods to FARRELIVE. All freight, shipment and                  insurance charges are to be borne by the customers. FARRELIVE shall not be liable for any damages or lost of                        items during the return shipment back to FARRELIVE.

            3. All delivery charges and other handling fees are not refundable. Restocking and other fees may be charged.

            4. FARRELIVE shall replace the same items to customers in the event that wrong goods are delivered or damage                        that are directly resulted from FARRELIVE error. In the event that same items/goods are not available,           

                FARRELIVE shall refund the purchase price of items excluding the delivery charges to the customers.

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Should you have further questions or concern, please contact our Customer Service at farrelpremiumoutlet@gmail.com.